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Bitpalace automatically checks the availability of its hosts every five minutes. Host monitoring is capable of solving many problems automatically and only informs support, if malfunctions cannot be corrected.

Bitpalace's worldwide internet providing service is introducing a new host monitoring system as a reaction to doubling the number of its webhosting customers in the first three quarters of 2011. All important services of Bitpalace's entry level servers are now tested by a monitoring program every five minutes.

If a service interruption is detected, the monitoring program can restart the service automatically. Under normal circumstances situations necessitating a server restart can also be detected. In addition, a network management center and technicians in local data centers monitor hardware and network connections 24 hours a day.

Bitpalace's new host monitoring service minimizes downtime and relieves the company's support team. The monitoring program only informs support about a service interruption after automatic error correction has failed. The software also checks resource utilization and performs a self-test. Support is also alerted if a software test is overdue, indicating a possible problem.

"With the new system Bitpalace gains time, which can be invested in personal customer support," says Bitpalace general manager, Peter Debik.

Bitpalast GmbH
Sensburger Allee 27
D-14055 Berlin (Germany)

Interview partner: Peter Debik M.A.

 from Australia: +49 30 32 70 18 92
Fax from Australia +49 30 32 70 18 91

service@bitpalace.com

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